Spotted a date that changed, a figure that looks off, or a program we haven't covered yet? That's exactly the email we want. Corrections get priority over everything else.
Corrections: tell us the page and what changed, ideally with the canada.ca or provincial source. Verified corrections go live within 24 hours and get a permanent entry in the public change log.
Privacy requests: access, correction or deletion requests under PIPEDA, GDPR or CCPA are answered within 30 days, as described in the Privacy Policy. The site stores no personal data, so most requests end with that confirmation in writing.
Everything else: coverage suggestions, advertising enquiries and general questions all reach the same inbox, and we acknowledge within 3 business days.
Questions about your personal eligibility or payment amounts. Not because we don't care, but because only the CRA, Service Canada or your provincial office can see your file, and guessing would make us exactly the kind of site we built this one to replace.